This inventor holds 3 USPTO granted patents. Top assignee: Avaya Inc.. Active years: 2017-2019.
Company Filing History:
Years Active: 2017-2019
Title: Will Meaney: Innovator in Call Center Solutions
Introduction
Will Meaney is an accomplished inventor based in Galway, Ireland. He has made significant contributions to the field of call center technology, holding a total of 3 patents. His innovative approaches aim to enhance efficiency and reduce backlog in contact centers.
Latest Patents
One of Will Meaney's latest patents is a method for publishing contacts to opt-in users. This method involves receiving a request for an agent from a device associated with a contact and determining the context for that request. Based on the context, the request may be published while restricting agents from servicing it. The duration of the request's publication is monitored, and if an interrupt indicating that an opt-in user wishes to handle the request is received, the devices are communicably coupled. If no interrupt is received after a certain time, the request is removed from publication, allowing agents to service it.
Career Highlights
Will Meaney is currently employed at Avaya Inc., a company known for its communication solutions. His work focuses on developing innovative methods to streamline call center operations. His contributions have been instrumental in improving customer service efficiency.
Collaborations
Will has collaborated with notable coworkers such as Gráinne Farrell and Conor Tannian. Their teamwork has fostered a creative environment that encourages the development of cutting-edge solutions in the industry.
Conclusion
Will Meaney's inventive spirit and dedication to improving call center technology have made him a valuable asset in the field. His patents reflect a commitment to innovation that continues to shape the future of customer service.