Location History:
- San Diego, CA (US) (2018 - 2022)
- Mountain View, CA (US) (2019 - 2023)
Company Filing History:
Years Active: 2018-2023
Title: **Innovator Spotlight: Warren Bartolome**
Introduction
Warren Bartolome, a notable inventor based in San Diego, California, is recognized for his contributions to advancements in customer support technology. With a remarkable collection of 8 patents, Bartolome continues to lead innovation within his field, particularly while working at Intuit, Inc.
Latest Patents
Bartolome's recent patents showcase his focus on improving customer experience through innovative technology. One of his latest inventions involves processing unstructured voice of customer feedback to enhance content rankings in customer support systems. This technique allows for the adjustment of information content rankings based on user feedback, where sentiments regarding the content can inform future improvements.
Another significant patent by Bartolome is aimed at increasing the use of mobile devices in question-and-answer-based customer support systems. By reducing the latency between submissions and responses, his system facilitates quicker communication. The method predicts the answerability of questions from mobile devices based on their attributes, allowing for efficient routing of answerable inquiries.
Career Highlights
Throughout his career, Warren Bartolome has distinguished himself as a leading figure in customer support innovations. His work at Intuit, Inc. has played a pivotal role in the development of advanced support technologies that directly impact user satisfaction. Bartolome's inventive approaches reflect a deep understanding of both technology and customer needs.
Collaborations
In his journey, Bartolome has collaborated with several talented colleagues, including Igor A. Podgorny and Kelvin Hung. These partnerships have enabled him to foster a collaborative environment, leading to the successful development and implementation of his innovative solutions.
Conclusion
Warren Bartolome's contributions to the field of customer support technology underscore the importance of innovation in enhancing user experience. With 8 patents to his name, his ongoing work continues to set new standards in the industry. As customer needs evolve, Bartolome's inventive spirit will undoubtedly shape the future of customer support systems.