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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10496637 B1

PDFFull Text
Date of Patent:
Dec. 03, 2019

Filed:

Feb. 16, 2016

Method and system for personalizing software based on real time tracking of voice-of-customer feedback

Applicant:

Intuit Inc., Mountain View, CA (US);

Inventors:

Igor A. Podgorny, Mountain View, CA (US);

Warren Bartolome, Mountain View, CA (US);

Kelvin Hung, Mountain View, CA (US);

Benjamin Indyk, San Diego, CA (US);

Assignee:

INTUIT INC., Mountain View, CA (US);

Attorney:

Patterson + Sheridan, LLP

Primary Examiner:

Sana A Al-Hashemi

Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06F 16/242 (2019.01); G06N 7/00 (2006.01); G06F 16/332 (2019.01); G06N 20/00 (2019.01); G06F 3/16 (2006.01);
U.S. Cl.
CPC ...
G06F 16/2423 (2019.01); G06F 16/3325 (2019.01); G06N 7/005 (2013.01); G06N 20/00 (2019.01); G06F 3/167 (2013.01);
Abstract

Techniques are disclosed for dynamically personalizing application content presented to a user based on 'voice-of-customer' feedback, in real-time. As described, the user may provide voice-of-customer feedback characterizing an initial selection of application content presented to the user may be evaluated to identify a set of topics referenced by the voice-of-customer feedback. Keywords associated with the identified topics may be used to enhance the selection of application content presented to the user. For example, keywords associated with the identified topics may be added to an initial search query composed by the user. Doing so can improve the relevance or helpfulness of information content or software interfaces identified using the query.

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Podgorny, Igor. (2019). Method and system for personalizing software based on real time tracking of voice-of-customer feedback (U.S. Patent No. 10496637). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10496637

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