The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2019
Filed:
Feb. 16, 2016
Intuit Inc., Mountain View, CA (US);
Igor A. Podgorny, Mountain View, CA (US);
Warren Bartolome, Mountain View, CA (US);
Kelvin Hung, Mountain View, CA (US);
Benjamin Indyk, San Diego, CA (US);
INTUIT INC., Mountain View, CA (US);
Abstract
Techniques are disclosed for dynamically personalizing application content presented to a user based on 'voice-of-customer' feedback, in real-time. As described, the user may provide voice-of-customer feedback characterizing an initial selection of application content presented to the user may be evaluated to identify a set of topics referenced by the voice-of-customer feedback. Keywords associated with the identified topics may be used to enhance the selection of application content presented to the user. For example, keywords associated with the identified topics may be added to an initial search query composed by the user. Doing so can improve the relevance or helpfulness of information content or software interfaces identified using the query.