This inventor holds 1 USPTO granted patent. Top assignee: T-Mobile Innovations LLC. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Innovations by Wai Jen Wayne Cheung
Introduction
Wai Jen Wayne Cheung is an accomplished inventor based in Seattle, WA. He has made significant contributions to the field of technical support through his innovative patent. His work focuses on enhancing user experience in technical support systems.
Latest Patents
Wai Jen Wayne Cheung holds a patent for "Automated management of support channel and ticketing." This invention provides a system that offers user technical support via an integrated support application. The system includes a messaging extension that integrates messaging functionality and a support ticketing extension that integrates support ticketing into the application. The server stores these components, allowing for efficient management of technical support sessions and ticket generation.
Career Highlights
Cheung is currently employed at T-Mobile Innovations LLC, where he continues to develop innovative solutions in the telecommunications sector. His work has been instrumental in improving the efficiency of technical support services.
Collaborations
Some of his notable coworkers include Charu Arora and Belete Regassa Cheneke. Their collaboration has contributed to the advancement of projects within the company.
Conclusion
Wai Jen Wayne Cheung's contributions to the field of technical support through his patent demonstrate his commitment to innovation and improving user experiences. His work at T-Mobile Innovations LLC continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile