The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2026
Filed:
Jun. 25, 2024
T-mobile Innovations Llc, Overland Park, KS (US);
Charu Arora, Bothell, WA (US);
Belete Regassa Cheneke, Seattle, WA (US);
Wai Jen Wayne Cheung, Seattle, WA (US);
Dana Michelle Chinn, Redmond, WA (US);
Eric Robert Dykema, Granite Falls, WA (US);
Mohammed Haaris Edhi, Irving, TX (US);
Peter James Kay, II, Frisco, TX (US);
Haby Poulo Randall, Newcastle, WA (US);
Xiaoyi Tian, Issaquah, WA (US);
T-Mobile Innovations LLC, Overland Park, KS (US);
Abstract
In some examples, a system provides user technical support via an integrated support application that a messaging extension integrating messaging functionality into the integrated support application and a support ticketing extension integrating support ticketing into the integrated support application. A server stores the integrated support application, messaging extension, and support ticketing extension. The integrated support application configured to receive, from a messaging application and via an application programming interface of the messaging application, a message from a user initiating a technical support session, process the message to determine a technical problem, perform an action to mitigate the technical problem, responsive to the action resolving the technical problem, terminate the technical support session, responsive to the action not resolving the technical problem and the user selecting, via the messaging application, to generate a support ticket, interfacing with a support ticketing application to generate the support ticket in the support ticketing application.