Company Filing History:
Years Active: 2020
Title: Innovations by Vishal Shah: The Response Recommendation System
Introduction
Vishal Shah, an accomplished inventor based in Redmond, CA, has made significant strides in the field of interactive conversation services. With one patent to his name, he has contributed to the advancement of technology that enhances user interaction through intelligent response systems.
Latest Patents
Vishal Shah's notable patent is for a "Response Recommendation System." This innovative data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The model generates response vectors based on custom responses and, using the trained model, creates a context vector based on input received. By comparing the context vector to the set of response vectors, the system identifies and recommends a set of responses for agents conversing with users, thereby refining the interaction process.
Career Highlights
Vishal currently works for Salesforce.com, Inc., a leading cloud-based software company in customer relationship management. His work at Salesforce focuses on developing technologies that enhance communication and improve user experiences.
Collaborations
During his career, Vishal has collaborated with talented coworkers such as Zachary Alexander and Jayesh Govindarajan. Their joint efforts have contributed to the successful development and implementation of innovative solutions in their field.
Conclusion
Vishal Shah's contributions to the development of a response recommendation system showcase his dedication to advancing technology in interactive conversation services. His ongoing work at Salesforce.com, Inc. is likely to inspire future innovations that will further improve user-agent interactions in the digital space.