The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 01, 2020
Filed:
Sep. 21, 2018
Salesforce.com, Inc., San Francisco, CA (US);
Zachary Alexander, Berkeley, CA (US);
Jayesh Govindarajan, Palo Alto, CA (US);
Peter White, San Francisco, CA (US);
Weiping Peng, San Francisco, CA (US);
Colleen Smith, Mill Valley, CA (US);
Vishal Shah, Redmond, CA (US);
Jacob Nathaniel Huffman, Oakland, CA (US);
Alejandro Gabriel Perez Rodriguez, Redmond, WA (US);
Edgar Gerardo Velasco, San Francisco, CA (US);
Na Cheng, Dublin, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
A data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The response recommendation model generates response vectors based on custom responses and using the trained model and generates a context vector based on received input at the interactive conversation service. The context vector is compared to the set of response vectors to identify a set of recommended responses, which are recommended to an agent conversing with a user using the interactive conversation service.