Company Filing History:
Years Active: 2007-2011
Title: Virginia Lewis-Hawkins: Innovator in Customer Service Technologies
Introduction
Virginia Lewis-Hawkins is a notable inventor based in Alabaster, Alabama. She has made significant contributions to the field of customer service technologies, holding a total of 3 patents. Her innovative methods focus on enhancing customer interactions through real-time communication and personalized support.
Latest Patents
Virginia's latest patents include a method of providing customer services that involves storing predetermined trigger information in association with predetermined content. This method establishes a real-time text chat over a network between at least one agent device and at least one customer device. The system monitors for the predetermined trigger information using a monitoring computer, automatically forwarding the predetermined content to the customer device when the trigger is detected. Another patent she holds describes a method for providing real-time individualized customer support simultaneously to multiple customers in a chat-room environment. This method monitors the content of chats between service representatives and customers to automatically formulate product and service offerings in response to the chat content.
Career Highlights
Throughout her career, Virginia has worked with prominent companies such as AT&T Intellectual Property and Tao Technologies, LLC. Her experience in these organizations has allowed her to develop and refine her innovative approaches to customer service.
Collaborations
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Conclusion
Virginia Lewis-Hawkins is a pioneering inventor whose work in customer service technologies has the potential to transform how businesses interact with their customers. Her patents reflect a commitment to improving customer experiences through innovative solutions.