At&t Intellectual Property I, LP

Tao Technologies, LLC

Virginia Lewis-Hawkins

Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.

Method of providing customer services

A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.

Growing community of inventors

Alabaster, AL, United States of America

Virginia Lewis-Hawkins