Vidhya Duthaluru

Title: Vidhya Duthaluru: Innovator in Conversational Agent Training

Introduction

Vidhya Duthaluru is a notable inventor based in Bengaluru, India. He has made significant contributions to the field of conversational agents, particularly in the training methodologies that enhance customer engagement.

Latest Patents

Vidhya holds a patent for a "Method and apparatus for training of conversational agents." This innovative patent describes a computer-implemented method and apparatus that facilitates the training of conversational agents. The method involves automatically extracting workflows associated with conversations between agents and customers. By encoding utterances from these conversations and mapping them to predefined workflow stages, the system can cluster conversations based on similarities in their workflows. This clustering allows for the configuration of workflow groups, enabling effective training of conversational agents in customer engagement.

Career Highlights

Vidhya Duthaluru is currently employed at 24/7.ai, Inc., where he applies his expertise in developing advanced conversational agent technologies. His work focuses on improving the interaction between customers and agents, thereby enhancing overall customer satisfaction.

Collaborations

Some of Vidhya's coworkers include Abir Chakraborty and Sruti Rallapalli, who collaborate with him on various projects related to conversational agents.

Conclusion

Vidhya Duthaluru's innovative approach to training conversational agents marks a significant advancement in the field. His contributions are paving the way for more effective customer engagement solutions.