Victor Yee

Title: Victor Yee: Innovator in Conversation Summarization and Document Recommendation

Introduction

Victor Yee is an accomplished inventor based in Oakland, California. He has made significant contributions to the fields of conversation summarization and document recommendation. With a total of two patents to his name, Victor is recognized for his innovative approaches to enhancing user interactions and information retrieval.

Latest Patents

Victor's latest patents include "Systems and methods for structured conversation summarization" and "Systems and methods for real-time document recommendation." The first patent provides a structured conversation summarization framework that allows agents to engage in conversations with customers, particularly for resolving support issues. This system captures utterances from both parties and generates a structured summary that includes a general overview, an issue summary, and a resolution summary, utilizing neural network models for automation. The second patent focuses on document recommendation, where a system analyzes training data to create vectors representing documents. During live text conversations, the system vectorizes the conversation text and compares it to the document vectors to recommend the most relevant documents.

Career Highlights

Victor Yee is currently employed at Salesforce, Inc., where he applies his expertise in developing innovative solutions. His work has significantly impacted the way organizations manage customer interactions and document retrieval processes.

Collaborations

Victor collaborates with talented individuals such as Sitaram Asur and Na Cheng, contributing to a dynamic and innovative work environment.

Conclusion

Victor Yee is a notable inventor whose work in conversation summarization and document recommendation continues to influence the technology landscape. His patents reflect a commitment to improving user experiences and enhancing information accessibility.