The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2025
Filed:
Jan. 27, 2023
Salesforce, Inc., San Francisco, CA (US);
Feifei Jiang, San Mateo, CA (US);
Aron Kale, San Francisco, CA (US);
Anuprit Kale, Oakland, CA (US);
Sitaram Asur, Newark, CA (US);
Na Cheng, Yarrow Point, WA (US);
Zachary Alexander, Berkeley, CA (US);
Victor Yee, Oakland, CA (US);
Fermin Ordaz, San Francisco, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
Embodiments described herein provide systems and methods for document recommendation. A system receives a set of training data including a plurality of documents. The system determines whether the set of training data includes annotated contextual information corresponding to the plurality of documents. The system trains supervised and/or unsupervised models based on the availability of data. The models are used to generate vectors representing the documents. During a live text conversation, text from the conversation may be vectorized using the models and the vectors compared to those representing the documents in order to find the most relevant documents. The system may generate an indication of a recommended document.