Valery Issayev

Title: Valery Issayev: Innovator in Call Center Technology

Introduction

Valery Issayev is a notable inventor based in San Bruno, CA (US), recognized for his contributions to call center technology. With a total of 2 patents, Issayev has developed innovative methods that enhance the functionality and efficiency of remote agent stations in call centers.

Latest Patents

Issayev's latest patents include a "Method and apparatus for providing an interactive home agent with access to call center functionality and resources." This invention supports remote agent stations by establishing a data link between a computer platform at the remote agent station and a CTI-processor connected to a telephony switch at the call center. The system allows for the switching of incoming calls from the call center to a telephone at the remote agent station while simultaneously sending relevant data pertaining to the calls via the data link. This data can include scripts for agents and is displayed on a video screen at the remote agent station. The invention also outlines various methods for maintaining the data link and optimizing the login process for agents.

Career Highlights

Valery Issayev has made significant strides in the field of telecommunications through his work at Genesys Telecommunications Laboratories, Inc. His innovative approaches have contributed to the development of more efficient call center operations, benefiting both agents and customers alike.

Collaborations

Issayev has collaborated with notable colleagues, including Dan Kikinis and Oleg Bondarenko, to further advance the technology in the telecommunications sector.

Conclusion

Valery Issayev's work in call center technology exemplifies the impact of innovation on improving communication systems. His patents reflect a commitment to enhancing the efficiency of remote work in the telecommunications industry.