Tsutomu Moriya

Title: Tsutomu Moriya: Innovator in Reception Management Systems

Introduction

Tsutomu Moriya is a notable inventor based in Kanagawa-ken, Japan. He has made significant contributions to the field of reception management systems, holding a total of 4 patents. His work focuses on enhancing customer service through innovative technology solutions.

Latest Patents

Moriya's latest patents include a customer terminal designed for conducting video conferences between the customer terminal and an operator terminal. This system estimates wait times based on operator skill and average dealing time. Another patent details a reception management system that incorporates multiple Automated Contract/Consulting Terminals (ACMs) for receiving procedure requests from customers. This system also features Remote Operation Terminals (ROTs) for operators to handle these requests, along with a server that manages operator information and transaction skills. Additionally, he has developed a system and method for calculating and displaying estimated wait times for transaction requests based on the skill required to process them.

Career Highlights

Tsutomu Moriya is currently employed at International Business Machines Corporation (IBM). His work at IBM has allowed him to focus on developing advanced systems that improve transaction handling and customer interactions.

Collaborations

Moriya has collaborated with notable coworkers, including Akira Nishikawa and Masato Yokote. Their combined expertise has contributed to the successful development of innovative solutions in the field.

Conclusion

Tsutomu Moriya's contributions to reception management systems demonstrate his commitment to improving customer service through technology. His innovative patents and collaborations highlight his role as a significant inventor in this field.