Company Filing History:
Years Active: 2008-2022
Title: Troy Cline: Innovator in IT Support Solutions
Introduction
Troy Cline is a notable inventor based in Leander, TX (US), recognized for his contributions to the field of information technology. With a total of 14 patents to his name, Cline has made significant strides in developing innovative solutions that enhance business service models and IT support systems.
Latest Patents
Cline's latest patents include a "System and method for building business service model." This modeling system features a database that stores information about resources of a computer network service. A server includes a graphical user interface application that allows users to create and edit service models. The application can receive user-entered search criteria, which may include names, types, attributes, and other relevant information about the resources. Additionally, the search criteria can consist of user-entered queries that incorporate logical or Boolean conditions relating resource attributes to their values. The application utilizes the information obtained through searching to create a portion of the service model, which can then be published to impact managers of the computer network service.
Another significant patent is for the "Generation of support data records using natural language processing." In this innovation, a view generator receives support text that characterizes a support requirement for available IT support. The support text is processed through natural language processing to identify sentence parts and named entities. A support record generator then relates these components to a support record type, generating a support data record that fills individual fields using the identified parts and entities.
Career Highlights
Cline is currently employed at BMC Software, Inc., where he continues to develop and refine his innovative solutions. His work has had a profound impact on the efficiency and effectiveness of IT support services.
Collaborations
Throughout his career, Cline has collaborated with talented professionals, including Jean-Marc Trinon and Walt Giroir, who have contributed to his projects and innovations.
Conclusion
Troy Cline's inventive spirit and dedication to improving IT support systems have established him as a key figure in the industry. His patents reflect a commitment to enhancing business service models and utilizing advanced technologies to streamline processes.