The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2010
Filed:
Mar. 29, 2002
Ling Z. Zhao, Cypress, TX (US);
Haifen BI, Houston, TX (US);
Jay R. Goldberg, Humble, TX (US);
Troy L. Cline, Leander, TX (US);
Rick G. Braddy, Coral Springs, FL (US);
Ling Z. Zhao, Cypress, TX (US);
Haifen Bi, Houston, TX (US);
Jay R. Goldberg, Humble, TX (US);
Troy L. Cline, Leander, TX (US);
Rick G. Braddy, Coral Springs, FL (US);
BMC Software, Inc., Houston, TX (US);
Abstract
Systems and methods for network service management, wherein the internet service management system includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers such as web servers, FTP servers, e-mail servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system information from end users on client computers. The internet service management system may provide domain summary information for a domain, or it may provide management information organized by 'categories' according to how a site manager wants to view and manage his business; e.g., byline of business (books, auctions, music, etc.), by site function (searches, shopping cart, support, quotes, sales automation), or most any other categorization customers may choose.