This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: State Farm Mutual Automobile Insurance Company. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Tosha Bell and AI-Based Customer Response Systems.
Introduction
Tosha Bell is an inventor based in Atlanta, Georgia, whose work includes an artificial intelligence system designed to help representatives respond to customer inquiries. Bell is associated with State Farm Mutual Automobile Insurance Company.
Latest Patents
Bell is named on 1 patent, titled “Artificial Intelligence-Based Query and Response Systems and Methods.” The invention describes a system that uses an AI response model to propose a real-time reply to an incoming message and presents relevant documents from a subject-category database through a graphical user interface. A representative can provide feedback on the proposed reply, creating a historical record that is used to build a training dataset and retrain the model. The system can then display a revised response to the current inquiry.
Career Highlights
The patent focuses on combining AI-generated responses, relevant reference materials, and representative feedback in a single workflow. Its approach is intended to support ongoing model improvement while keeping a human representative involved in the response process.
Collaborations
Bell’s listed coworkers include Catherine Espel-Logan and Jason L. Keeney. The patent’s described system reflects collaborative work in applying AI to customer-service operations.
Conclusion
Tosha Bell’s patent presents a feedback-driven approach to AI-assisted customer responses, connecting real-time suggestions with relevant documents and continued model training.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile