Artificial intelligence-based query and response systems and methods

Abstract

An AI-based computing system for responding in real-time to an inbound message including a processor that is programmed to cause to display, within a graphical user interface i) a proposed response message responsive to a query message, the proposed response message being generated by an AI response model, ii) a link to one or more relevant documents retrieved from a corresponding subject-category database, and iii) a feedback input enabling a representative to assign a response indicator. The processor is programmed to receive a response indicator for the proposed response message and create a historical record. The processor is programmed to generate a training dataset and re-train the AI response model using the training dataset. The processor is programmed to cause to display, within the graphical user interface, in real-time, a revised response message responsive to the current inbound message using the re-trained AI response model.