This inventor holds 17 USPTO granted patents and 16 published patent applications. Top assignee: State Farm Mutual Automobile Insurance Company. Active years: 2023-2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023-2026
Title: Innovations by Amit Gupta
Introduction
Amit Gupta is a notable inventor based in Normal, Illinois, who has made significant contributions to the field of technology. With a total of 13 patents to his name, Gupta has developed innovative solutions that enhance operational efficiency in contact center environments.
Latest Patents
One of his latest patents is titled "Thick client and common queuing framework for contact center environment." This invention relates to a client application framework designed specifically for contact centers. It features a role-specific thick client framework that includes a web browser-based application with multiple processes distributed across the client device's computing infrastructure. The framework also incorporates queuing and communication services that interface with both internal applications and external service providers.
Another significant patent is "Integrated representative profile data in contact center environment." This invention focuses on building and utilizing representative data systems to manage profile data within contact centers. The system integrates with external communication services and other systems to provide a uniform data store for creating and managing representative profiles. It retrieves and analyzes data during contact center operations, supporting advanced predictive modeling and impact analysis.
Career Highlights
Amit Gupta is currently employed at State Farm Mutual Automobile Insurance Company, where he applies his expertise in developing innovative technologies. His work has significantly impacted the efficiency and effectiveness of contact center operations.
Collaborations
Some of his notable coworkers include Chad Skinner and Aaron C Kammeyer, who collaborate with him on various projects within the company.
Conclusion
Amit Gupta's contributions to technology through his patents demonstrate his commitment to innovation in the contact center industry. His work continues to influence the way contact centers operate, making them more efficient and effective.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile