This inventor holds 6 USPTO granted patents and 3 published patent applications and 1 EPO patent. Top assignee: Xerox Corporation. Active years: 2011-2015.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2011-2015
Title: Tommaso Colombino: Innovator in Call Center Performance Enhancement
Introduction
Tommaso Colombino is a notable inventor based in Grenoble, France. He has made significant contributions to the field of call center performance enhancement through his innovative patents. With a total of 6 patents to his name, Colombino's work focuses on improving the efficiency and effectiveness of call center operations.
Latest Patents
Colombino's latest patents include a "System and method for enhancing call center performance." This invention discloses a system that visualizes performance metrics, incorporating a data acquisition component that collects information related to agents in a work environment. It also features a performance metric computation component that computes values for performance metrics over time, along with a representation generator that displays this information to agents.
Another significant patent is the "System to support contextualized definitions of competitions in call centers." This system includes a performance metric computation component and a visualization component that generates a visual interface for supervisors. The method involves receiving information about agents, computing aggregated values for performance metrics, and visualizing the predicted effects of altering these metrics.
Career Highlights
Tommaso Colombino is currently employed at Xerox Corporation, where he continues to develop innovative solutions for call center operations. His work has been instrumental in enhancing the performance of agents and improving overall productivity in the workplace.
Collaborations
Colombino collaborates with talented individuals such as Luca Marchesotti and Stefania Castellani. Their combined expertise contributes to the advancement of technologies that support call center performance.
Conclusion
In summary, Tommaso Colombino is a distinguished inventor whose work in call center performance enhancement has led to several impactful patents. His innovative systems and methods are paving the way for improved efficiency in the industry.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile