Tom Abshire

Title: Tom Abshire - Innovator in Dynamic Interface Systems

Introduction

Tom Abshire is a notable inventor based in Bozeman, Montana. He has made significant contributions to the field of automated phone support systems. His innovative approach focuses on enhancing user experience through dynamic interface generation.

Latest Patents

Abshire holds a patent for a "System and method for generating a dynamic interface via a communications network." This invention describes a system, method, and computer program product that dynamically adapts selections in an automatic phone support system. The technology integrates a dynamic knowledge base of responses with menu selections on an automated phone system. This allows for the most frequently used items to be presented earlier in the option list, improving the efficiency of the user experience. The system captures call data from individual callers or historical ensembles, enabling it to initialize without prior historical data through techniques like textual similarity. This prioritization of options enhances the caller's experience without increasing administrative overhead.

Career Highlights

Abshire has worked at Rightnow Technologies, Inc., where he has applied his expertise in developing innovative solutions for customer support systems. His work has contributed to the advancement of automated response technologies.

Collaborations

Some of his notable coworkers include Doug Warner and Mike Myer, who have collaborated with him on various projects within the company.

Conclusion

Tom Abshire's contributions to the field of dynamic interface systems have significantly improved automated phone support experiences. His innovative patent reflects a commitment to enhancing user interaction through technology.