Tochi Eke-Okoro

Title: Tochi Eke-Okoro: Innovator in Automated Chatbot Technology

Introduction

Tochi Eke-Okoro is a notable inventor based in Rahway, NJ (US). She has made significant contributions to the field of automated communication through her innovative patent. Her work focuses on enhancing user experience in chatbot interactions, ensuring that users receive the most suitable assistance.

Latest Patents

Tochi holds a patent for a method, computer program product, and system for an automated chatbot conversation session and an agent transfer system. The patent, titled "Passing chatbot sessions to the best suited agent," describes a process where a computer receives user input during a chatbot conversation. The system analyzes the input for sentiment and determines whether the user should be transferred to a suitable agent based on the analysis results. This innovation aims to improve the efficiency and effectiveness of customer service interactions.

Career Highlights

Tochi Eke-Okoro is currently employed at International Business Machines Corporation, commonly known as IBM. Her role involves developing advanced technologies that facilitate better communication between users and automated systems. With her expertise, she has contributed to the evolution of chatbot technology, making it more responsive and user-friendly.

Collaborations

Tochi has collaborated with several esteemed colleagues, including Ketan Barve and Joachim Frank. These partnerships have allowed her to leverage diverse expertise and insights, further enhancing her innovative projects.

Conclusion

Tochi Eke-Okoro is a pioneering inventor whose work in automated chatbot technology is shaping the future of customer interactions. Her patent demonstrates her commitment to improving user experiences through innovative solutions.