The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2021
Filed:
Aug. 08, 2017
International Business Machines Corporation, Armonk, NY (US);
Ketan Barve, Jersey City, NJ (US);
Tochi Eke-Okoro, Rahway, NJ (US);
Joachim Frank, Tuebingen, DE;
Vivek Salve, Poughkeepsie, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Embodiments of the present invention disclose a method, computer program product, and system for an automated chat bot conversation session and an agent transfer system for the conversation session. The computer receives a user input from a user in an automated chat bot conversation session. The computer analyzes the user input for at least one sentiment, wherein an at least one analysis result is a value assigned to the at least one sentiment contained within the user input. The computer compares the at least one analysis result to a threshold value to determine if the user should be transferred from the automated chat bot conversation session to a conversation session with a suitable agent. The computer then transfers the user to the conversation session with the suitable agent.