Company Filing History:
Years Active: 2008-2022
Title: Innovations of Timothy Shelton
Introduction
Timothy Shelton is an accomplished inventor based in North Bend, WA (US), known for his significant contributions to audio processing technologies. With a total of 12 patents to his name, Shelton has made a notable impact in the field of customer support through innovative solutions.
Latest Patents
One of Shelton's latest patents is titled "Device-based audio processing for enhanced customer support." This invention involves receiving a text representation from a virtual assistant application on a user device, which is generated via a speech-to-text engine from audio speech spoken by a customer. Additionally, device diagnostic data from the user device is collected. An identifier of the customer is placed in an assistance queue, and both the text representation and device diagnostic data are analyzed to determine the issue associated with the user device and a solution for resolving it. Once the customer's identifier reaches the front of the assistance queue, session state information, including the text representation and a description of the issue, is provided to a support application, initiating a voice support session between the two applications.
Another notable patent is "Single interface for provisioning collected data to requesting systems." This invention describes systems and methods for providing various types of information for mobile devices and associated users to customer service systems. The systems generate a single API that, when called by a requesting system, provides data collected from multiple, disparate data sources back to the requesting system via the single API.
Career Highlights
Throughout his career, Timothy Shelton has worked with prominent companies such as T-Mobile USA, Inc. and Verathon Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in customer service technologies.
Collaborations
Shelton has collaborated with talented individuals in the industry, including Jonathan Soini and Alex Thanh Nguyen. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.
Conclusion
Timothy Shelton's work exemplifies the spirit of innovation in the field of audio processing and customer support. His patents reflect a commitment to enhancing user experiences through technology.