The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 10, 2018
Filed:
Feb. 16, 2016
T-mobile Usa, Inc., Bellevue, WA (US);
Alex Nguyen, Bellevue, WA (US);
Jonathan Michael Soini, Seattle, WA (US);
Timothy Adam Shelton, North Bend, WA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
A workflow engine may be used to resolve service issues in a more expedient and effective manner. The workflow engine may select a troubleshooting flow to detect problems associated with a user device that uses communication services provided by a wireless telecommunication network. The workflow engine may determine alert notifications that are relevant to the troubleshooting operations. The workflow engine may make such a determination based on information from multiple data sources of the wireless telecommunication network. The workflow engine may further assign priority ratings to the alert notifications. Subsequently, a presentation layout may be assigned to the troubleshooting operations of the troubleshooting flow and the alert notifications by the workflow engine based on the priority ratings. The troubleshooting operation and the alert notifications are then provided for presentation on a computing device according to the presentation layout by the workflow engine.