This inventor holds 40 USPTO granted patents, plus 4 CIPO patents and 1 EPO patent, primarily in Secure Communication Recording. Top assignees: Verint Americas Inc., Verint Systems, Inc.. Active years: 2009-2018.
Location History:
- Marrietta, GA (US) (2014 - 2015)
- Marietta, GA (US) (2009 - 2018)
Company Filing History:
Years Active: 2009-2018
Areas of Expertise:
Title: Thomas Z Dong - A Pioneering Innovator in Communication Technologies
Introduction
Thomas Z Dong, based in Marietta, GA, is a distinguished inventor with a remarkable portfolio of 40 patents. His innovations primarily focus on enhancing communication systems, revealing his dedication to improving the customer service experience through advanced technologies.
Latest Patents
Among his latest patents, one notable invention is the "Recording Invocation of Communication Sessions." This patent describes systems and methods for recording communication sessions between customers and agents in a customer center communication system. The method includes configuring the communication component to enable recording of the media stream, transmitting the media stream over a network, and recording it upon receipt.
Another significant patent is for "Systems and Methods for Endpoint Recording Using a Media Application Server." This invention details a method that involves receiving an incoming communication from a first device, routing it to a second device in a call center, and subsequently recording the media communications exchanged between the two devices through a media application server.
Career Highlights
Throughout his career, Thomas has made substantial contributions to the field while working for prominent companies like Verint Americas Inc. and Verint Systems, Inc. His tenure at these organizations has allowed him to develop cutting-edge solutions that enhance operational efficiency in communication management.
Collaborations
During his career, Thomas has collaborated with talented professionals, including Jamie Richard Williams and Marc Adam Calahan. These collaborations have fostered an environment of innovation and creativity, leading to the development of various technological advancements in communication systems.
Conclusion
Thomas Z Dong is a prominent figure whose inventions continue to shape the landscape of communication technologies. With a solid track record of patents and a commitment to innovation, he exemplifies the spirit of modern inventors dedicated to improving the way we communicate. His contributions serve as an inspiration to aspiring inventors and a testament to the importance of innovation in our ever-evolving world.