The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 26, 2018
Filed:
Jun. 24, 2016
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Jamie Richard Williams, Fleet, GB;
Marc Calahan, Marietta, GA (US);
Thomas Z. Dong, Marietta, GA (US);
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/22 (2006.01); H04L 29/06 (2006.01); H04L 29/08 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/42221 (2013.01); H04L 63/0457 (2013.01); H04L 63/0471 (2013.01); H04L 63/166 (2013.01); H04L 63/168 (2013.01); H04L 67/28 (2013.01); H04M 3/2281 (2013.01); H04M 3/5175 (2013.01); H04L 65/608 (2013.01); H04M 3/5183 (2013.01); H04M 7/006 (2013.01);
Abstract
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.