Company Filing History:
Years Active: 2019
Title: Thomas Tam - Innovator in Organizational Messaging
Introduction
Thomas Tam is an accomplished inventor based in Old Bridge, NJ (US). He has made significant contributions to the field of organizational messaging through his innovative patent. His work focuses on enhancing customer service interactions by identifying trending issues in chat conversations.
Latest Patents
Thomas holds a patent for a method that involves receiving a chat conversation between a first user and a second user regarding a customer service issue. The method includes determining a tagged term associated with the chat conversation based on a tag indicator. It also assesses whether the tagged term relates to an existing tagged term in a set of tagged terms. If a relationship is found, the chat conversation is associated with the existing tagged term, and a counter for that term is incremented. This method ultimately presents a subset of the set of tagged terms, streamlining the process of identifying customer service trends. He has 1 patent to his name.
Career Highlights
Thomas is currently employed at AT&T Intellectual Property I, L.P., where he continues to develop innovative solutions in the realm of communication technology. His expertise in organizational messaging has positioned him as a valuable asset to his team.
Collaborations
Throughout his career, Thomas has collaborated with talented individuals such as Rujuta Patel and Anamaria Csupor. These partnerships have fostered a creative environment that encourages the development of groundbreaking ideas.
Conclusion
In summary, Thomas Tam is a notable inventor whose work in organizational messaging has the potential to transform customer service interactions. His innovative approach and dedication to improving communication technology make him a key figure in his field.