The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
May. 07, 2015
At&t Intellectual Property I, L.p.;
Rujuta Patel, Old Bridge, NJ (US);
Anamaria Csupor, Holmdel, NJ (US);
Monowar Hossain, Middletown, NJ (US);
Thomas Tam, Old Bridge, NJ (US);
Thomas Wirtz, Tinton Falls, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method may include receiving a chat conversation between a first user and second user pertaining to a customer service issue, determining a tagged term associated with the chat conversation based upon a tag indicator, and determining whether the tagged term relates to an existing tagged term in a set of tagged terms. When the tagged term relates to the existing tagged term, the chat conversation may be associated with the existing tagged term and a counter incremented for the existing tagged term. The method may then present a subset of the set of tagged terms.