Thomas R Buiel

Title: Thomas R Buiel: Innovator in Customer Assistance Technology

Introduction

Thomas R Buiel is a notable inventor based in Atlanta, GA (US). He has made significant contributions to the field of customer service technology, particularly through his innovative patent that enhances the online customer experience. His work focuses on providing timely assistance to internet users, ensuring they receive help when they need it most.

Latest Patents

One of Thomas R Buiel's key inventions is a patent titled "Dynamic help option for internet customers." This invention intelligently determines when an internet browsing customer should be offered assistance. It monitors various factors, including the customer's profile, time spent on web pages, errors in submitted forms, and statistically established abandon points. When the system identifies that a customer may need help, it assesses the availability of customer service representatives (CSRs) and presents a HELP option if a CSR is available. This proactive approach ensures that customers receive meaningful service at critical moments.

Career Highlights

Thomas R Buiel is associated with Aspect Software, Incorporated, where he applies his expertise in developing customer service solutions. His innovative mindset and dedication to improving customer interactions have made a significant impact in the industry.

Collaborations

Thomas has worked alongside talented individuals such as Szlam Aleksander and Kirk L Somers, contributing to the advancement of customer service technologies.

Conclusion

In summary, Thomas R Buiel is a distinguished inventor whose work in customer assistance technology has transformed the way online support is provided. His innovative patent demonstrates a commitment to enhancing the customer experience through intelligent and timely assistance.