This inventor holds 4 USPTO granted patents. Top assignees: Avaya Technology LLC, Avaya Inc.. Active years: 2003-2013.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2003-2013
Title: Thomas J Edwards: Innovator in Server Resource Allocation
Introduction
Thomas J Edwards is a notable inventor based in Seattle, WA (US). He has made significant contributions to the field of server resource management, holding a total of 4 patents. His work focuses on dynamically allocating server resources to enhance efficiency in work processing facilities.
Latest Patents
One of his latest patents is titled "Dynamically allocating server resources to competing classes of work based upon achievement of service goals." This invention provides a facility for adjusting the number of servers assigned to server pools for performing specific work types based on unmet service needs. The servers may include both human and robotic service agents. The patent describes a server assignor and a corresponding server assignment method that can be utilized in work distributors or automatic call distributors (ACDs) to conditionally adjust server availability. The server assignor compares a composite preference value for a work type against each server's threshold value. When the composite preference value meets or exceeds a server's threshold value, the server may be included in the server pool for that work type. Each server has distinct preference and threshold values for various work types, allowing for a more efficient allocation of resources.
Career Highlights
Throughout his career, Thomas J Edwards has worked with prominent companies such as Avaya Technology LLC and Avaya Inc. His experience in these organizations has contributed to his expertise in server resource management and innovation.
Collaborations
Some of his notable coworkers include David Clarence Mullen and Norman J Donaghue, Jr. Their collaboration has likely fostered an environment of innovation and creativity in their respective fields.
Conclusion
Thomas J Edwards is a distinguished inventor whose work in server resource allocation has made a significant impact on the industry. His innovative patents and collaborations reflect his commitment to advancing technology in work processing facilities.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile