Location History:
- Nakai-machi, JP (2020)
- Nakai, JP (2021)
Company Filing History:
Years Active: 2020-2021
Title: Terumi Saito: Innovator in Voice Recognition Technology
Introduction
Terumi Saito is a notable inventor based in Nakai, Japan, recognized for his contributions to voice recognition technology. With a total of 2 patents, Saito has made significant advancements in the field, particularly in enhancing communication systems between operators and customers.
Latest Patents
Saito's latest patents include a voice recognition system and a call evaluation setting method. The voice recognition system is designed to streamline the evaluation of calls between operators and customers by setting an evaluation criterion without consuming excessive time and effort. This system features a call recording unit that captures the conversation, a voice recognition unit that processes the recorded call, and a managing unit that establishes a reference value for evaluating the calling party based on non-verbal information.
Another patent focuses on a call recording system and method for reproducing recorded calls. This innovation allows for the identification of unnecessary sections of a call, thereby saving time and labor during the reproduction process. The system includes a call information entry unit, a recorded information entry unit, and a reproduction unit that displays a screen with recognized sections, enhancing the efficiency of call management.
Career Highlights
Terumi Saito is currently employed at Hitachi Information & Telecommunication Engineering, Ltd., where he continues to develop innovative solutions in telecommunications. His work has significantly impacted the efficiency of call handling and customer service operations.
Collaborations
Saito collaborates with talented colleagues, including Takashi Sugiyama and Yuko Kanetsuki, who contribute to the innovative environment at Hitachi Information & Telecommunication Engineering, Ltd.
Conclusion
Terumi Saito's contributions to voice recognition technology exemplify the importance of innovation in enhancing communication systems. His patents reflect a commitment to improving the efficiency of customer interactions, making him a valuable figure in the field of telecommunications.