The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 16, 2021
Filed:
Nov. 06, 2018
Hitachi Information & Telecommunication Engineering, Ltd., Yokohama, JP;
HITACHI INFORMATION & TELECOMMUNICATION ENGINEERING, LTD., Yokohama, JP;
Abstract
An evaluation criterion for a call performed between an operator and a customer is set without taking time and effort. A voice recognition system includes a call recording unit that records a call performed between a customer and an operator, a voice recognition unit that recognizes the call recorded by the call recording unit and a value of non-verbal information indicating a feature of a calling party in the call and accumulates a recognized result in a storage unit, and a voice recognition result managing unit that sets a reference value for evaluating the calling party on the basis of the value of the non-verbal information included in the recognized result.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile