This inventor holds 6 USPTO granted patents and 1 published patent application and 2 EPO patents. Top assignees: Genesys Telecommunications Laboratories, Inc., Other. Active years: 2017-2019.
Company Filing History:
3 out of 563 
3 out of 834,307 Years Active: 2017-2019
Title: The Innovative Contributions of Terry Stocking
Introduction
Terry Stocking is a notable inventor based in San Ramon, CA (US), recognized for her contributions to the field of contact center technologies. With a total of 6 patents to her name, she has made significant advancements in hybrid operations environments.
Latest Patents
Among her latest patents is a system and method for transmitting signaling and media from a hybrid contact center operations environment. This invention outlines a process where a controller in the first operations environment receives information on a call involving an end user device. During the call, a first media service is provided, followed by a second media service, ensuring seamless communication. Another significant patent is for a hybrid cloud architecture with optimized local delivery. This system enhances the rendering of contact center services by utilizing a processor that identifies the location of contact center resources, thereby optimizing service delivery.
Career Highlights
Terry has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. Her experience in these organizations has allowed her to develop innovative solutions that address the complexities of modern contact center operations.
Collaborations
Throughout her career, Terry has collaborated with talented individuals such as Brian Bischoff and Donald Huovinen. These partnerships have contributed to her success and the advancement of her inventions.
Conclusion
Terry Stocking's work in the field of contact center technologies showcases her innovative spirit and dedication to improving communication systems. Her patents reflect her commitment to enhancing operational efficiency in hybrid environments.