This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2007.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2007
Title: The Innovative Contributions of Terry C. Reed
Introduction
Terry C. Reed is a notable inventor based in Rochester, MN (US). He has made significant contributions to the field of computer-related products through his innovative patent. His work focuses on enhancing product support services using intelligent agents, which has the potential to transform how customers interact with technology.
Latest Patents
Terry C. Reed holds a patent for a product support system that utilizes intelligent agents. The patent, titled "Product support of computer-related products using intelligent agents," describes an apparatus, program product, and method that create a dynamic, automated, extensible, and flexible framework for product support. This system facilitates the provision of support services to customers of computer-related products. The intelligent agents operate on both customer and product support computers, allowing for automated analysis and creation of remedial actions based on operational data. This innovation aims to reduce the burden on product support personnel while improving service efficiency.
Career Highlights
Terry Reed's career is marked by his association with the International Business Machines Corporation (IBM). His work at IBM has allowed him to explore and develop advanced technologies that enhance customer support in the tech industry. His innovative approach has led to the creation of solutions that address common challenges faced by users of computer-related products.
Collaborations
Terry has collaborated with notable colleagues, including Joseph Philip Bigus and Carol Ann Egan. These collaborations have contributed to the development of effective solutions in the realm of intelligent agent technology.
Conclusion
Terry C. Reed's contributions to the field of computer-related product support through his innovative patent demonstrate his commitment to improving customer experiences. His work with intelligent agents has the potential to significantly enhance the efficiency of product support services.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile