The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2007
Filed:
Oct. 30, 2001
Joseph Philip Bigus, Rochester, MN (US);
Carol Ann Egan, Rochester, MN (US);
Earl Walter Emerick, Rochester, MN (US);
Terry C. Reed, Rochester, MN (US);
Joseph Philip Bigus, Rochester, MN (US);
Carol Ann Egan, Rochester, MN (US);
Earl Walter Emerick, Rochester, MN (US);
Terry C. Reed, Rochester, MN (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
An apparatus, program product, and method utilize a dynamic, automated, extensible and flexible intelligent agent-based product support 'framework' to facilitate the provision of product support services to customers of computer-related products. Agent platforms are utilized on both a customer computer and a product support computer, with different agents configured to execute on one or both of such computers. Automated analysis and/or creation of remedial actions, based upon cross-customer operational data, and often relying upon intelligent agents for many or all of such actions, may be used to decrease product support personnel burden and effort. Publishing control may be provided to limit distribution of certain intelligent agents, as may multi-agent remediation of undesirable operational conditions, where agents from multiple parties collectively address a problem experienced by a customer.