Carol Ann Egan

Title: Carol Ann Egan: Innovator in Computer Maintenance and Support

Introduction

Carol Ann Egan is a notable inventor based in Rochester, MN (US). She has made significant contributions to the field of computer technology, particularly in the areas of software maintenance and product support. With a total of 3 patents, her work has had a lasting impact on how computer systems are managed and supported.

Latest Patents

One of her latest patents is titled "Computer application and methods for autonomic upgrade maintenance of computer hardware, operating systems and application software." This invention provides methods and a computer-readable program for autonomic, event-driven upgrade maintenance of software modules on a computer system. The process begins by detecting a predefined triggering event indicative of a potential maintenance issue. The system then connects to an upgrade management server, which creates a list of recommended upgrade modules based on the triggering event and selection policies. The method downloads and selectively installs these modules, notifying the user of the upgrade status.

Another significant patent is "Product support of computer-related products using intelligent agents." This invention utilizes a dynamic, automated, and flexible intelligent agent-based framework to provide product support services for computer-related products. The system employs agent platforms on both customer and product support computers, allowing for automated analysis and creation of remedial actions based on operational data. This innovation aims to reduce the burden on product support personnel while enhancing the efficiency of support services.

Career Highlights

Carol Ann Egan has worked with prominent companies such as IBM and Lenovo (Singapore) Pte. Ltd. Her experience in these organizations has allowed her to develop and refine her innovative ideas in computer technology.

Collaborations

Throughout her career, Egan has collaborated with notable individuals, including Earl Walter Emerick and Thomas Alan Shore. These collaborations have contributed to her success and the advancement of her inventions.

Conclusion

Carol Ann Egan is a pioneering inventor whose work in computer maintenance and support has transformed the industry. Her innovative patents reflect her commitment to improving technology and enhancing user experience.