Taylor Henry White

Title: Innovations by Taylor Henry White

Introduction

Taylor Henry White is an accomplished inventor based in Holladay, UT (US). He has made significant contributions to the field of communication monitoring through his innovative patents. With a total of 2 patents to his name, White has developed systems that enhance the efficiency of contact handling in various industries.

Latest Patents

White's latest patents include "Systems and methods of contact monitoring" and "Systems and methods of supervising contacts." The first patent discloses methods and apparatus for monitoring communication between an agent and a customer associated with a contact. This method electronically monitors communication for specific characteristics, allowing for the identification of contacts that may pose a risk of generating negative customer responses. The identified contacts are then presented to a supervisor for further action. The second patent focuses on automatically prioritizing contacts in a contact handling system. It involves comparing attributes associated with each contact to a priority factor, assigning supervision priorities, and presenting the highest priority contacts to supervisors at their workstations.

Career Highlights

White has established himself as a key figure in the field of contact management through his innovative approaches. His work at InContact Inc. has allowed him to apply his inventions in real-world scenarios, improving communication strategies for businesses.

Collaborations

Some of his notable coworkers include Jason Lowry and Matthew Lawrence Page, who have collaborated with White on various projects within the company.

Conclusion

Taylor Henry White's contributions to communication monitoring through his patents have significantly impacted the industry. His innovative methods continue to enhance the efficiency of contact handling systems, showcasing his expertise as an inventor.