Company Filing History:
Years Active: 2023
Title: Tamas Smahajcsik-Szabo: Innovator in Communication Systems
Introduction
Tamas Smahajcsik-Szabo is a notable inventor based in Budapest, Hungary. He has made significant contributions to the field of communication systems, particularly in optimizing contact center operations. His innovative approach focuses on enhancing the interaction between communication session participants and automated systems.
Latest Patents
Tamas holds a patent for "Methods and systems of providing response based on communication session participant request urgency." This patent involves generating an urgency score associated with data from a communication session. The urgency score is utilized to modify the behavior of a bot or a call center agent, thereby optimizing the contact center's efficiency. The systems and methods described in the patent also include adjusting the workload of agents and modifying the dialog of bots or scripts of agents during communication sessions.
Career Highlights
Tamas is currently employed at Avaya Management L.P., where he continues to develop innovative solutions for communication technologies. His work focuses on improving the responsiveness and effectiveness of contact centers, which are crucial for customer service operations.
Collaborations
Throughout his career, Tamas has collaborated with esteemed colleagues, including Reinhard P. Klemm and George William Erhart. These collaborations have further enriched his work and contributed to advancements in the field.
Conclusion
Tamas Smahajcsik-Szabo is a pioneering inventor whose work in communication systems has the potential to transform contact center operations. His innovative patent reflects a deep understanding of the dynamics of communication and the importance of urgency in customer interactions.