Company Filing History:
Years Active: 2022-2023
Title: Innovations by Susmith Roy
Introduction
Susmith Roy is an accomplished inventor based in Assam, India. He has made significant contributions to the field of communication technology, particularly through his innovative patents. With a total of two patents to his name, Roy is recognized for his expertise in developing methods that enhance customer interactions.
Latest Patents
One of Susmith Roy's latest patents is the "Real Availability Application." This computerized method provides an indication of the availability of a communication-channel type used during customer interactions via a web application. The method operates a communication-channel-type availability module that includes several steps. It begins with receiving collected data from an agent's interaction with a customer through a communication manager module. The method then performs analyses on the collected data to yield corresponding scores. An availability score is calculated based on these analyses, which is stored as the agent's availability score after the interaction ends. Finally, this score is displayed on a unit associated with the computerized system, indicating the availability of the communication-channel type.
Career Highlights
Susmith Roy is currently employed at Incontact Inc., where he continues to innovate and develop new technologies. His work focuses on improving communication systems and enhancing user experiences. His contributions have been instrumental in advancing the capabilities of customer interaction technologies.
Collaborations
Some of his notable coworkers include Tushar Deshmukh and Sebastien Roland Mancel. Together, they collaborate on various projects aimed at improving communication solutions.
Conclusion
Susmith Roy's innovative work in communication technology showcases his dedication to enhancing customer interactions. His patents reflect a commitment to developing effective solutions that benefit both businesses and consumers.