Suneet Grover

Title: Suneet Grover: Innovator in Agent Training Technology

Introduction

Suneet Grover is an accomplished inventor based in San Jose, California. He has made significant contributions to the field of agent training technology, particularly through his innovative patent that enhances the training process for customer service agents.

Latest Patents

Suneet Grover holds a patent titled "Method and apparatus for facilitating training of agents." This invention discloses a method and apparatus that transforms raw transcripts of interactions between agents and customers into a more usable format. The process involves generating transformed transcripts and creating interaction summaries for each. From these summaries, intent-based interaction clusters are derived, allowing for the classification of interactions. An interaction flow map is then generated for each cluster, which aids in training agents to effectively engage with customers.

Career Highlights

Suneet Grover is currently employed at [24]7.ai, Inc., where he applies his expertise in developing innovative solutions for customer interactions. His work focuses on improving the efficiency and effectiveness of agent training, which is crucial in enhancing customer service experiences.

Collaborations

Suneet has collaborated with notable colleagues, including Abhi Ram Reddy Salammagari and Abhishek Ghose. Their combined efforts contribute to the advancement of technologies that support agent training and customer interaction.

Conclusion

Suneet Grover's innovative approach to agent training technology exemplifies the impact of thoughtful invention in enhancing customer service. His patent not only streamlines the training process but also sets a foundation for future advancements in the field.