Sun Chun Chu

Title: Sun Chun Chu: Innovator in IT Support Solutions

Introduction

Sun Chun Chu is a notable inventor based in Richmond Hill, Canada. He has made significant contributions to the field of information technology through his innovative patents. With a total of 4 patents, he has developed methods that enhance the efficiency of IT support systems.

Latest Patents

One of his latest patents is titled "Work assignment queue elimination." This invention describes a method for eliminating work assignment queues by maintaining a data structure that includes an ordered list of ticket assignment rules and assignment result metrics. The method involves receiving a ticket indicating a system problem, assigning the ticket based on the established rules, and revising the assignment result metrics based on collected metrics. Another significant patent is "Generation of support data records using natural language processing." This invention involves a view generator that receives support text characterizing a support requirement. A text analyzer performs natural language processing to identify sentence parts and named entities, which are then related to a support record type to generate a comprehensive support data record.

Career Highlights

Sun Chun Chu is currently employed at BMC Software, Inc., where he continues to innovate and develop solutions that improve IT support processes. His work has been instrumental in streamlining operations and enhancing user experience in technology support.

Collaborations

Some of his notable coworkers include Thomas L. Adrian and Cedric Young, who contribute to the collaborative environment at BMC Software, Inc. Their combined expertise fosters innovation and drives the development of cutting-edge solutions.

Conclusion

Sun Chun Chu is a distinguished inventor whose work in IT support solutions has made a significant impact in the industry. His innovative patents reflect his commitment to improving technology and enhancing user experiences.