The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2022
Filed:
Jun. 27, 2013
Bmc Software, Inc., Houston, TX (US);
Thomas L. Adrian, Dublin, CA (US);
Sun Chun Chu, Richmond Hill, CA;
Steve Wong, Markham, CA;
Mark Thompson, Palo Alto, CA (US);
Jek Wong, Brooklin, CA;
Artemios Tavoularis, Whitby, CA;
Cedric Young, Markham, CA;
BMC Software, Inc., Houston, TX (US);
Abstract
Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics.