Company Filing History:
Years Active: 2015-2019
Title: **Innovations by Steven Kai-Man Yan: Advancements in Customer Relationship Management**
Introduction
Steven Kai-Man Yan is an innovative inventor based in San Francisco, CA, with a notable focus on customer relationship management technologies. With two patents to his name, Yan continues to contribute meaningfully to advancements in communication processes within customer service industries.
Latest Patents
One of Steven Kai-Man Yan's significant patents revolves around techniques for improving customer relationship management. This innovation features a call processing system designed to efficiently route incoming calls to agents at a call center. Additionally, the system provisions telephone numbers for web-based help desk call centers and incorporates a unique communication framework that allows interaction between multiple browser windows and a local storage medium.
Career Highlights
Steven is currently associated with Zendesk, Inc., a company renowned for its customer service solutions. His work at Zendesk plays a critical role in enhancing customer experience through innovative technologies that streamline communication and improve service efficiency.
Collaborations
Throughout his career, Yan has collaborated with talented professionals, including Adrian Peter McDermott and Shajith Chacko Thengumoottil. These collaborations have likely contributed to the development of innovative solutions within the customer service domain, enhancing customer interactions and service delivery.
Conclusion
Steven Kai-Man Yan’s contributions to the field of customer relationship management through his inventive techniques are commendable. His work not only benefits companies like Zendesk, Inc. but also sets a benchmark for future innovations in the industry. As technology continues to evolve, Yan’s inventions will likely play a pivotal role in shaping effective communication strategies in customer service.