The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2019
Filed:
Sep. 21, 2015
Applicant:
Zendesk, Inc., San Francisco, CA (US);
Inventors:
Steven Kai-Man Yan, San Francisco, CA (US);
Adrian P. McDermott, San Francisco, CA (US);
Shajith C. Thengumoottil, Sunnyvale, CA (US);
Henry Hsu, Fremont, CA (US);
Assignee:
Zendesk, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04L 29/08 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); H04L 67/02 (2013.01); H04M 3/42221 (2013.01); H04M 3/523 (2013.01); H04M 3/5232 (2013.01); H04M 7/006 (2013.01); H04M 2203/408 (2013.01);
Abstract
Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.