Company Filing History:
Years Active: 2014-2024
Title: Innovations by Steven Dale Sternitzke
Introduction
Steven Dale Sternitzke is an accomplished inventor based in San Antonio, TX. He holds a total of seven patents, showcasing his expertise in enhancing user interaction and access control in technology. His innovative contributions have significantly impacted the way customer service and technical support are conducted.
Latest Patents
One of his latest patents is titled "Computer Desktop Flexible Layouts." This invention provides a method for improving interaction between customers and customer service representatives. It involves displaying a graphical user interface (GUI) of a windows control tool that determines the type of interaction and launches applications based on a predetermined display layout. The application windows are then arranged on the screen according to this layout, allowing the customer service representative to control them based on their input.
Another notable patent is "Access Control Center Auto Launch." This invention outlines methods and systems for providing indirect and temporary access to a company's IT infrastructure and business applications. It establishes an access control center (ACC) to manage the access that technical support personnel have to these resources. Thin client terminals with limited functionality are set up in the ACC, connecting technical support personnel to virtual desktops that link them to the IT infrastructure and business applications.
Career Highlights
Steven is currently employed at the United Services Automobile Association (USAA), where he continues to develop innovative solutions that enhance customer service and technical support processes. His work at USAA reflects his commitment to improving technology in the financial services sector.
Collaborations
Some of his notable coworkers include Christopher Thomas Wilkinson and Edward Allen Francovich. Their collaboration has likely contributed to the innovative environment at USAA, fostering advancements in technology and customer service.
Conclusion
Steven Dale Sternitzke's contributions to technology through his patents demonstrate his dedication to improving user interaction and access control. His work continues to influence the way companies engage with their customers and manage technical support.