Steve Schroeder

Title: Steve Schroeder: Innovator in Customer Service Optimization

Introduction

Steve Schroeder is an accomplished inventor based in Aurora, IL (US). He has made significant contributions to the field of customer service technology, holding a total of 3 patents. His work focuses on optimizing customer service experiences through innovative technological solutions.

Latest Patents

One of Steve's latest patents is titled "Computerized optimization of customer service queue based on customer device detection." This invention provides systems, methods, and apparatus that enhance the efficiency of customer service queues by utilizing device detection technologies. The exemplary embodiment of this system includes device detection technology that is communicatively connected to a customer assistance server, a customer assistance client device, and a customer device. The technology detects a device and transmits relevant data to a customer assistance subsystem, which then generates an optimal representative and position within the customer service queue for the customer device. Notifications about the optimal match are sent to both the customer and the customer representative. Following the assistance, a survey is conducted to update the variables used for generating optimal matches.

Career Highlights

Steve currently works at Capital One Services, LLC, where he continues to develop innovative solutions that improve customer service interactions. His expertise in technology and customer service optimization has made him a valuable asset to his team.

Collaborations

Steve collaborates with talented individuals such as Sharad Ballepu and Jagmeet Singh, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Steve Schroeder's contributions to customer service technology through his patents and collaborative efforts highlight his commitment to enhancing customer experiences. His innovative approach continues to shape the future of customer service optimization.