Capital One Services, LLC

Steve Schroeder

Sharad Ballepu

Polerio Babao

Sunilkumar Kothi Reddy

Jagmeet Singh

Keerthana Aravamudhan

Gerald Serviss

Durga Mohan

Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative. And, following the assistance, a survey may be conducted to update variables used to generate an optimal match.

Computerized optimization of customer service queue based on customer device detection

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Aurora, IL, United States of America

Steve Schroeder