This inventor holds 3 USPTO granted patents. Top assignees: Avaya Inc., Avaya Technology LLC. Active years: 2003-2011.
Company Filing History:
Years Active: 2003-2011
Title: The Innovative Contributions of Stephen P. Zilko
Introduction
Stephen P. Zilko is a notable inventor based in Austin, TX, who has made significant contributions to the field of communication technology. He holds a total of 3 patents that showcase his innovative approach to enhancing call center operations through advanced systems.
Latest Patents
Zilko's latest patents focus on automatic call distribution systems that utilize computer network-based communication. One of his inventions integrates multiple communication types, such as chat, email, and voice, into a cohesive call center environment. This system allows a single agent to manage various endpoints and communication types effectively. The agent user interface is designed to provide agents with control over accepting multiple communications while offering essential information about the customer. Additionally, agents can utilize drag-and-drop features for immediate display of responses and information to customers. Another key feature of his invention is the ability to prioritize and assign calls based on specific criteria, ensuring efficient handling of customer interactions. The system also includes robust performance tracking and failure recovery mechanisms, enhancing overall reliability and user experience.
Career Highlights
Throughout his career, Zilko has worked with prominent companies such as Avaya Inc. and Avaya Technology LLC. His experience in these organizations has allowed him to refine his skills and contribute to the development of innovative communication solutions.
Collaborations
Zilko has collaborated with notable individuals in the industry, including Andrew Thomas Busey and Mark Lovett Wells. These partnerships have further enriched his work and expanded the impact of his inventions.
Conclusion
Stephen P. Zilko's contributions to communication technology through his patents demonstrate his commitment to innovation and efficiency in call center operations. His work continues to influence the way communication is managed in various industries.