Stephen D Hsu

Title: Innovations by Inventor Stephen D. Hsu in Workflow and Customer Service Technologies

Introduction: Stephen D. Hsu, an accomplished inventor based in El Centro, California, has made significant contributions to the fields of database systems and customer service technologies. With a total of six patents to his name, his innovative approach focuses on enhancing workflows and improving customer interactions through advanced methodologies.

Latest Patents: Among Stephen D. Hsu’s most recent patents is "Branched nodes in a workflow." This patent describes methods, systems, and devices for defining an action node series within a database system. The workflow presented includes multiple nodes associated with an action that, when executed, generates an outcome based on specific events or parameters related to those nodes. Additionally, the patent introduces branch nodes with embedded logic, allowing for selection of specific workflow paths influenced by events or parameter values.

Another notable patent is titled "CRM including multi-thread messaging." In this innovative approach, responses to customer service inquiries are managed through a crowd sourcing model, where inquiries are routed to an independent group of experts. This system can match customer inquiries to experts based on their subject matter expertise, enhancing the classification and processing of customer service inquiries. It also includes methods for training machine learning systems to improve response quality.

Career Highlights: Stephen has worked with various companies, including Directly Software, Inc. His experience within the tech industry has equipped him with valuable insights that have contributed to his success as an inventor. Through his work, he has consistently sought to improve processes and systems within his areas of expertise.

Collaborations: Stephen D. Hsu has collaborated with notable professionals, including Vlad Georgescu and Jeff Patterson. These partnerships have helped foster innovative ideas and solutions in their projects, leading to impactful advancements in technology.

Conclusion: As a dedicated inventor, Stephen D. Hsu continues to push the boundaries of innovation in workflow systems and customer service technologies. His patents reflect a commitment to improving operational efficiency and enhancing customer experiences, marking him as a significant figure in the realm of technology. His work demonstrates the importance of integrating innovation with practical application, ensuring that advancements are both relevant and beneficial.